A real estate agency on the Gold Coast was having ongoing issues with internet speed and call drop outs. Their old managed IT services company had tried a few things but issues persisted. The business had grown and through the acquisition of a competitor and almost doubled in size. It became apparent the old approach to managing their technology portfolio was no longer working and Clarity was referred to provide a second opinion.
Through our health check we met with the General Manager, Principal and various business managers to understand why their agency was valuable to their clients, what their current IT pain points were, and the business goals for the next 1, 3 and 5 years. We learnt about slow internet issues, poor phone call quality with frequent drop outs, an inability to work remotely and IT solutions which were holding back the team from achieving company growth targets.
The old managed IT service provider’s approach was solely focused on resolving immediate computer, server, and network issues that had already caused downtime and interrupted productivity. The company realised it was time for a new approach—a proactive process that would prevent common issues, provide better internet speed, call quality, reduce downtime, and allow them to focus on business goals.